Roche Bros. Home Delivery is Launching A
NEW ONLINE SHOPPING SITE
In the coming weeks, we will be launching our new Home Delivery and Express Lane Pickup website. Please visit www.rochebros.com/shop before placing your order to ensure you are directed to the correct website.
Our new online shopping experience will offer:
• An easy-to-navigate experience on your desktop, laptop, tablet, and smartphone
• More ways to shop – filter by what’s on sale; prior purchases; local and natural offerings; product attributes including low sodium, gluten free, kosher, and more
• User-friendly organization that learns as you shop, showing you the items and sales you care about most
• Award-winning design on par with best-in-class online shopping websites
Your email, delivery address, and prior purchases or “jumbo list” will be automatically transferred to our new platform. You will need to reset your password and re-enter payment information on the new site.
Thank you for your patience as we transition to a new platform to serve you better. Below, please find answers to our Frequently Asked Questions about this transition:
Where Do I Find My Jumbo List & Shopping Lists?
On the right hand side of the screen you will see your name with a drop down arrow to the right of it. You will be able to find your jumbo list, and favorites list under “Shopping Lists”. These lists are static and will not update with any future orders. You can take advantage of our newly added “previously purchased” filter to easily find the products you shop for regularly.
How do I?
How Do I Shop?
There are many ways for you to shop! You can shop products on sale, Gluten Free products, Natural products, previously purchased, local products, organic products, new products, low sodium products, shop by aisle, brand or simply typing in a desired item that you are looking for. Once an item is added to your shopping cart you will be able to see your shopping cart on the right hand side of the screen. If you have any specific notes for your picker you will be able to add your notes on any specific items once they are in your shopping cart.
How Do I View My Order History?
On the right hand side of the screen you will see your name with a drop down arrow to the right of it. By clicking on “Order History” you will be able to see your scheduled delivery/pick up date, total, and status of your order. If you would like to view items in the order, to find your order number, payment details & order details you will need to select “View”.
How Do I Change My Password & Update Contact, Personal & Delivery Address Information?
On the right hand side of the screen you will see your name with a drop down arrow to the right of it. You will need to click on “My Profile”. On this page you may update any personal, contact information or any delivery address changes that you may have. On the left hand side of the screen there will be a link that says “Change Password”. You will be able to change your password from this screen. You will need to enter your current password and then you will be able to reset your password and confirm the changes.
How Do I View Available Credits?
On the right hand side of the screen you will see your name with a drop down arrow to the right of it. You will need to click on “My Profile”. On the left hand side of the screen there will be a link that says “Available Credits”. This is where you will find any credits that you currently have on your account.
Can I Have More Than One Delivery Address?
Our new platform only allows one delivery address per email address. If you have more than one delivery address you will need to create a different account for each address. If you wish to change your delivery address you will need to click on “My Profile” and update your delivery address information. You may also change your delivery address on step 2 “Schedule” when you are going through checking out.
Have more questions? Please email us at firstname.lastname@example.org or call 781-694-5280 (available seven days a week, 8:30 am – 5:00 pm).
Thank you for shopping with Roche Bros.