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Coupon Policy

By Dena Zigun June 01, 2012

At Roche Bros. and Sudbury Farms, we are committed to providing our customers with great value.  We know many of our customers like to use coupons – below, you will find our coupon policy which clarifies which coupons we accept and how you c an use coupons in our stores.  Should you have any questions or concerns, please speak with a customer service associate in the Customer Service desk at any of our retail locations and we would be glad to help you.

Roche Bros./ Sudbury Farms Coupon Policy

Roche Bros. & Sudbury Farms accepts valid manufacturer coupons, Roche Bros. coupons, and internet coupons.
We do not accept coupons from our competitors and reserve the right to accept, decline, or limit the use of any coupon.

Manufacturer Coupons
Coupons up to .99 will automatically be doubled.
Coupons for “free” items are not subject to doubling.
Coupons stating “Do Not Double” are not subject to doubling.
Customer must follow manufacturer coupon restrictions printed on coupon.
Coupon specifications on item (brand, product, size) must be met in order to receive discount.
Coupons must have an expiration date clearly listed.
Coupons must be current; expired coupons will not be accepted.
Photocopies cannot be accepted.
Coupon values cannot exceed the retail price of the item. If the value of the coupon exceeds the retail price, only the retail amount of the item will be deducted.

Internet Coupons
Internet coupons are subject to the same restrictions as manufacturer coupons, as stated above.
Internet coupons that are blurry, out of proportion, do not scan properly, or appear to be altered in any way, will not be accepted.
We gladly accept legitimate internet coupons. Due to the number of fraudulent internet coupons in circulation, we cannot honor any internet coupon that appears to be fraudulent. We are committed to protecting our customers, manufacturers, and company against this illegal activity.

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22 Responses to Coupon Policy

  1. Anabela Costa says:

    Is there a limit as to how many coupons and internet coupons per transaction?

  2. Lisa McLaughlin says:

    Hi,
    I was wondering when or if Roche Bros will have
    digital coupons that can be downloaded into a mobile app, or
    to an account we sign up for online (and then just give our phone number to the cashier at checkout, or we enter it at checkout). It would also be great if we could have the R.B. coupons we selected deducted automatically when placing an order for home delivery. It would also be great if the app allowed manufacturers coupons to be scanned and downloaded on the moble app. I love the convenience of this and saving money on ink and paper. Thanks for your time.

    • Dena Zigun says:

      Lisa,
      Great suggestion! It is something we have been looking into, though we don’t currently offer digital couponing. Hopefully next year!
      Best,
      Dena

      • Heather says:

        I would absolutely love it if you guys had some online coupons. I just left a rather horrible grocery delivery service, and I tried you guys out and LOVED IT (produce was fantastic)! However, your items are a bit more expensive so any help would be awesome! Thank you. :D

        • Cameron Madge says:

          Glad you enjoyed it, Heather! We do have coupons available on couponsinc.com, which can be printed and handed to your driver upon delivery. We can also accept any manufacturers coupons in the same fashion. The amount will be deducted from your next order.

          In addition, we do offer special promotion codes on occasion for our Home Delivery customers, often for free delivery or $5 off your order, that can be entered at check out.

          Hope that helps. If you have any questions, feel free to contact me at cmadge@rochebros.com.

          Thanks again for your order. We look forward to seeing you again!

  3. Alexandra Bridget says:

    When it says that coupons up to $0.99 will automatically be doubled, does this mean for example, that a coupon fro $0.50 off a product will automatically be $1.00 off the product? Should we ask the cashier to double it, or will it be doubled simply by using the coupon? Thank you!

  4. Stephanie says:

    Hi,
    When there is a “buy one, get one” sale can a buy one get one coupon also be used to get both products for free

    • Cameron Madge says:

      Hi Stephanie,

      Not exactly. In order for the Bogo deal to work, at least one item needs to be purchased. But if you were to pay for one item, you could use the manufacturers coupon to get a second free. Then EACH of those two is subject to our own BOGO deal, giving you a total of 4 items for the price of 1.

      Hope that helps.

  5. Erica says:

    I just recently noticed that on Tuesday’s you will double $1.00 manufacturer coupons. What will happen if I have a $1.00 off coupon for an item that is on sale for $1.99. Will I be able to use the coupon and get the item for free? Or will I not be able to use the coupon? I am a bit clear on the policy where it says “Coupon values cannot exceed the retail price of the item. If the value of the coupon exceeds the retail price, only the retail amount of the item will be deducted.”

    • Cameron Madge says:

      Hi Erica,

      You should be able to use the coupon to get the item for free. The phrase you’re unclear with simply means that if the doubled value of the coupon is greater than the price of the item, then you will receive the item for free. For example, if you doubled a $1 coupon on a $1.99 item, you would receive $1.99 off (free) instead of getting the full $2 off. Essentially it means that Roche Bros. cannot end up paying you after using a coupon, but you will receive the item for free.

  6. Arthur says:

    Hi Erica,
    On Tuesdays, where it says that up to 5 $1.00 coupons will be doubled with a minimum $25 “initial purchase,” I’m unclear about the definition of initial purchase. Does that mean before ANY coupons are applied, including coupons in addition to the 5 that will be doubled?

    Thanks!

  7. Donna says:

    Hi Cameron,
    Is there a limit on the number of offers you can take advantage of in a single transaction?
    For example I have a 50 cent coupon for Campbell’s soup and Campbell’s soup is on sale for 75 cents; how many cans of soup can I buy for 25 cents each? (assuming I have a separate coupon for each can).
    thanks so much

    • Cameron Madge says:

      Hi Donna,

      If you have a separate coupon for each can, you can get as many as you’d like for 25 cents. We do not limit the number of coupons you can use per transaction, however only one coupon may be used for each individual item.

      The only exception to this would be if there are manufacturer limits on the coupon itself – something like “Limit 2 per customer”.

      Thanks!

  8. Melissa says:

    Do your BOGO item’s ring in at half price or full price? If they ring in at half price would I be able to use 2 coupons: one for each?

    • Cameron Madge says:

      Hi Melissa,

      For bogo the first item rings in at full price, and the second rings in for free. Unfortunately, that means you will only be able to use 1 coupon on each pair of bogo items.

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