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A Letter From Rick Roche

By Berit Bancroft March 16, 2020

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14 Responses to A Letter From Rick Roche

  1. Betsy diMarco says:

    When will we be able to order on line? I can’t even pick a day later in the week. Thanks to all for your incredible efforts.

    • Berit Bancroft says:

      Betsy, we are currently at full capacity for online orders over the next few days, and are working to fill those existing orders to the best of our ability based on limited stock levels. We will open up slots as capacity and inventory allow. We do apologize for the inconvenience.

  2. james Hopkins says:

    Will West Roxbury be offering pick up service?

    • Berit Bancroft says:

      We are currently at full capacity for online orders over the next few days, and are working to fill those existing orders to the best of our ability based on limited stock levels. We will open up slots as capacity and inventory allow.

  3. Diane says:

    Will you offer special shopping hours for seniors at all stores?

    • Berit Bancroft says:

      Effective Friday, March 20th, Roche Bros. and Brothers Marketplace will designate the first hour of business to senior citizens and people with disabilities from 7:00 am – 8:00 am. We ask all of our valued customers to respect this period to allow for a “safe” shopping experience. https://rb.social/2w9gqQX

  4. Richaed says:

    It is critical that something in Needham be done to insure seniors, and handicapped seniors not least, can get groceries at minimum risk to themselves and everyone else. If not designated hours, then how about seniors first for online ordering? Thanks.

    • Berit Bancroft says:

      Already done! Effective Friday, March 20th, Roche Bros. and Brothers Marketplace will designate the first hour of business to senior citizens and people with disabilities from 7:00 am – 8:00 am. We ask all of our valued customers to respect this period to allow for a “safe” shopping experience. https://rb.social/2w9gqQX

  5. Laura says:

    I have Lupus and a heart condition, can I shop the early time?

    • Berit Bancroft says:

      Hi Laura, absolutely! We will not turn you away, we are asking the public to use best judgement. Anyone who is immunocompromised is welcome to shop during the early time. If you experience and problems please speak with a store manager.

  6. Rita Walsh says:

    The radio has been announcing the 7-8am senior hours as on Fridays only. Is that correct or will seniors hrs be 7 days a week? Thank you.

    • Berit Bancroft says:

      Rita, the policy went into effect on Friday, March 20th but is in place 7 days a week. We welcome senior citizens, people with disabilities, and those that are immunocompromised from 7 – 8 am, 7 days a week.

  7. George Comeaux says:

    WHEN i order online, today and tomorrow are sold out so I try to book a later date but get cycled back to sold out days. Could I schedule for five days out? Or could you at least tell me can’t schedule future now so just keep coming back and hoping for some sudden break in schedule?

    • Berit Bancroft says:

      George, I have sent this along to our e-commerce team. We are currently at full capacity for online orders over the next few days, and are working to fill those existing orders to the best of our ability based on limited stock levels. We will open up slots as capacity and inventory allow, please do keep checking in.

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