Neighbor Rewards FAQ

Roche Bros. Neighbor Rewards is a new loyalty program designed to provide savings to our customers, including digital coupons just for you and special offers throughout the year. It’s easy and free to join!

Please visit onlineshoppping.rochebros.com to create an account or visit your nearest store and one of our associates can assist you.

No. You do not need to be a Neighbors Rewards member to receive regular weekly sale prices, but you may see special savings highlighted in the weekly circular or in-store that are available just to Neighbor Rewards members.

Clip coupons in our Savings Center and then enter your phone number (the one you used to create your account) at the checkout. It’s that easy!

Just log into your account and you will have immediate access to all your Neighbor Rewards offers and benefits..

For assistance, reach out to our customer service team at [email protected] or call (781) 694-5280.

We value your input! Share your feedback through our website, app, or at the customer service desk in-store.

Please visit rochebros.com/terms-and-conditions/ to view our program Terms & Conditions.

We request the minimum amount of information during the enrollment process: Name, Email Address, and Phone Number. That’s it!

A valid email address and phone number is required for Neighbor Rewards participation. You can get an email account for free through various email service providers.

You will get this message when the system finds an existing account associated with the phone number or email address you entered. In that case, you can use the “Sign In” link instead of registering. If you forgot your password, click the “Forgot Password” link to have it reset. If you are still experiencing problems, contact our customer service team at [email protected] or call (781) 694-5280.

No. BUT everyone in your household can open an account and receive special offers and digital coupons tailored just for them.

To make updates to your account you can go online to manage Account Profile changes here onlineshoppping.rochebros.com/account or contact our customer service team at [email protected] or call (781) 694-5280.

Yes, one of the best ways to access Neighbor Rewards is through our Roche Bros. mobile app for iPhone and Android devices. The Roche Bros. mobile app is free and available for download at the App Store and Google Play store. If you don’t want to download the app, you can also use your phone’s internet browser to view our website onlineshoppping.rochebros.com.

Yes. Neighbor Rewards can be used at any Roche Bros. or Sudbury Farm stores.

No. Currently, Neighbor Rewards are not available to use at Brothers Marketplace locations.

No. Currently, Neighbor Rewards are not available to use for catering orders or purchases.

Simply visit the Neighbor Rewards Savings Center online or in your Roche Bros. app and you can view all available coupons. When you’re ready to shop, just clip the coupons you want to use when you check out online or in-store.

Offers are updated daily. Visit onlineshopping.rochebros.com/promotions or your Roche Bros. mobile app every time before you shop to get the most savings.

• The quickest way to find your coupons is to click on the “Neighbor Rewards Savings Center” banner on the home page at onlineshopping.rochebros.com.
• You can also click on “Coupons” under Departments or at the top of the page if you are on a web browser or the “Savings” icon in the bottom navigation if you are using the app.

Offers can be redeemed at checkout as long as you add them to your Neighbor Rewards account prior to purchasing the applicable item(s). You may add offers to your account while shopping in the store; however, please note that sometimes delays can occur depending on the quality and speed of your Internet connection.

Yes, this is because offers are based on your purchase history and organized for you, so you can save more on what you buy!

To find your clipped coupons on a web browser you can go to the Savings Center and can filter by selecting “Clipped” under coupons on the left side of the page. In the app you can also filter for “Clipped” when in the Savings Center.

No, our weekly ad is not interactive and cannot be used to directly add items or digital coupons to your order.

It will be shown on your receipt. In most instances, the Neighbor Rewards discounts will be shown in the savings summary at the bottom of your receipt and during checkout online.

There are a few reasons why this might happen. You might have purchased the wrong brand, kind, or size of a product (like buying a 12-pack of soda instead of a 6-pack). Also, sometimes there are minimum purchase quantity and/or other requirements that will be noted in the offer details. If you do not meet the requirements of the offer, the coupon or the offer price will not apply. If you have questions, please check with a store associate at the Customer Service Desk. You may also reach out to our Customer Service Team at [email protected] or call (781) 694-5280.

No. All coupons and sale prices are applied based on the day your order is picked up or delivered—not the day the order is placed.

For example, if you place an order on Monday for pickup on Tuesday, and a coupon or sale price expires on Monday, it will not be applied to your order. Only the prices, promotions, and coupons valid on the day of pickup or delivery will be honored. Be sure to schedule your pickup or delivery for the same day the discount is valid if you’d like to take advantage of it.

Excluded items are listed on the applicable offer details, but commonly excluded items from the calculation of minimum purchase requirement are: alcoholic beverages, postage stamps, money orders, lottery, gift cards, delivery fees, bottle/container deposits/redemption values, applicable taxes, and bag fees, if any.

Scan the QR code on the sign and you will be brought to the page where you can clip the coupon. If you’re not a member yet, you can scan the QR code and create an account and then clip the coupon.

Your phone number needs to be entered at checkout when shopping in-store to apply your digital coupons and offers. If you forget, any offers that have not expired will still be available for you to use on your next purchase in-store or online.

Special offers will be sent by email or available when accessing your account online or in the app. A valid email address is required to receive certain special offers.

Terms and conditions will be provided with each offer to indicate how and where it can be used.

Roche Bros. Neighbor Rewards is designed to provide special offers to members based on their shopping history and selected areas of interest.

You may unsubscribe by using the unsubscribe link at the bottom of any of our emails. Note: This will not unsubscribe you from transactional emails that inform you about orders, such as order received, order ready, order delivered, etc.