Neighbor Rewards FAQ

Roche Bros. Neighbor Rewards is a free loyalty program designed to provide savings for our customers. Members receive personalized digital coupons and special offers throughout the year. Joining is easy and free. 

To enroll in Roche Bros. Neighbor Rewards, visit onlineshopping.rochebros.com or download the Roche Bros. app to create an account. If you prefer in-person assistance, our in‑store associates can help you enroll during your next visit. 

No. You do not need to be a Neighbor Rewards member to receive regular weekly sale prices. However, certain special savings highlighted in the weekly circular or in-store are available exclusively to Neighbor Rewards members. 

To use your Neighbor Rewards account in-store, just enter your phone number at the register before checkout. Member‑only Neighbor Perks savings will apply automatically. 

For additional savings, visit the Neighbor Rewards Savings Center to “clip” digital coupons. Both clipped digital coupons and Neighbor Perks will be redeemed automatically on eligible purchases when you enter your phone number. Look for new Neighbor Perks throughout the store and in our weekly circular. 

Simply sign in to your account, and you will have immediate access to all your Neighbor Rewards offers and benefits, including Neighbor Perks. You can also visit the Neighbor Rewards Savings Center to clip digital coupons before you shop. Any eligible offers—Perks or clipped coupons—will be applied automatically at checkout. 

For assistance, please contact our customer service team by emailing [email protected] or calling 781-694-5280.

We value your feedback! You may share your thoughts through our website, mobile app, or at the customer service desk in-store.

Please visit rochebros.com/terms-and-conditions to review the program Terms and Conditions.

We request only the minimum information needed to enroll: your name, email address, and phone number. That’s it!  

To clip digital coupons, you’ll also need to log in to your account and create a password so your clipped offers can be saved and applied at checkout. 

A valid email address and phone number are required to participate in Neighbor Rewards. Free email accounts are available through various email service providers. 

1. Go to the Sign In page and enter the email address associated with your account.  
2. Click “Forgot Password.”  
3. Check your email for a message from Roche Bros. containing a password reset link.
   • If you don’t see it, please check your spam or junk folder.  
4. Click the red “Reset Password” button in the email and complete the form.  
   • You may use your previous password or choose a new one.  
5. Return to the Roche Bros. Sign In page and log in using your email or phone number and the new password. 

This message appears when an existing account is associated with the phone number or email address you entered. In this case, please select the Sign In option instead of registering again. If you forgot your password, use the Forgot Password link to reset it. If you continue to experience issues, contact our customer service team at [email protected] or call 781-694-5280.

No. Each individual must have their own account. However, everyone in your household may create an account and receive personalized offers and digital coupons.

You can manage your account profile online at onlineshopping.rochebros.com/account. You may also contact our customer service team at [email protected] or call 781-694-5280 for assistance. 

Yes. One of the best ways to access Neighbor Rewards is through the Roche Bros. mobile app, available for free on iPhone and Android devices via the App Store and Google Play. You may also access your account using your mobile browser at onlineshopping.rochebros.com. 

Yes. Neighbor Rewards can be used at all Roche Bros. and Sudbury Farm locations. 

No. Neighbor Rewards are not currently accepted at Brothers Marketplace locations.

No. Neighbor Rewards are not currently available for catering orders or purchases. 

Neighbor Perks are special member-only savings available in select departments, locations, or product categories. These offers provide exclusive pricing for Neighbor Rewards members and do not require clipping a digital coupon. Simply enter your phone number at checkout in-store or sign in to your account online to receive the special price when applicable.

To view your available digital coupons, visit the Neighbor Rewards Savings Center online or through the Roche Bros. mobile app. Clip any coupons you want to use when shopping in‑store or online. 

You can also review your available Neighbor Perks by selecting the “Clipped” filter within the Savings Center. This will display all offers that will automatically apply at checkout when you enter your phone number. 

Some Neighbor Perks are available all the time—like $1 off per pound at our hot bar, salad bar, and wing bar, and $5 off our Table for 4 Meal Deals. In addition, new member‑only Neighbor Perks are introduced each week on different products. 

Digital coupons are updated daily. For the latest offers, visit the Savings Center online or through the Roche Bros. app before each shopping trip to maximize savings. 

The easiest way to find your coupons is to select the Neighbor Rewards Savings Center banner on the homepage at onlineshopping.rochebros.com. You can also select Coupons at the top of the page when using a web browser. In the mobile app, tap the Savings icon in the bottom navigation. 

Clipped coupons can be redeemed as long as they are added to your account before purchasing the applicable items. You may clip offers while shopping in-store, but occasional delays may occur depending on internet connection quality and speed. 

You can view your clipped coupons by visiting the Savings Center. In a web browser, use the left‑hand menu to filter by “Clipped” under the Coupons section. In the Roche Bros. mobile app, apply the “Clipped” filter within the Savings Center. 

This filtered view will also display your Neighbor Perks—member‑only savings that apply automatically when you enter your phone number at checkout. 

Sometimes. Offers may be personalized based on your shopping history and preferences, helping you save more on the items you buy most often.

No. The weekly ad is not interactive and cannot be used to add items or digital coupons directly to your account.

Your Neighbor Rewards savings will show on your receipt. In most cases, the discount will appear as “DC Savings” in the same shopping category as the item that received the offer or coupon. 

This may occur if the wrong brand, size, or product type was purchased, or if minimum purchase requirements were not met. Offer details outline all requirements. If you have questions, please visit the Customer Service Desk in-store or contact our customer service team at [email protected] or 781-694-5280. 

Coupons and sale prices are applied based on the pickup or delivery date, not the order placement date.  

For example, if you place an order on Monday for pickup on Tuesday and a coupon expires on Monday, it will not apply. Only prices, promotions, and coupons valid on the pickup or delivery date will be honored. 

Excluded items are listed in the offer details. Common exclusions include alcoholic beverages, postage stamps, money orders, lottery purchases, gift cards, delivery fees, bottle and container deposits, applicable taxes, and bag fees. 

If you see a Neighbor Rewards coupon sign in‑store, just scan the QR code to go directly to the Savings Center and clip the offer. If you’re not already a member, you’ll be prompted to create an account before clipping the coupon. 

If you don’t have a phone that can scan QR codes, you can use the in‑store kiosk to sign in and clip the digital coupon there.

Your phone number must be entered at checkout to apply digital coupons and offers in-store. If you forget, any unexpired offers will remain available for use on a future in-store or online purchase.

Special offers are delivered by email or available when accessing your account online or in the mobile app. A valid email address is required to receive certain offers. 

Each offer includes terms and conditions that explain how, where, and when it can be used. 

Neighbor Rewards offers may be personalized based on shopping history and selected interests, so offers can vary by member.

You can update your promotional email preferences at any time, including subscribing or unsubscribing, using the options below:  

• Update Preferences in Your Account (Subscribe or Unsubscribe)  
  • Visit your Account Profile: https://onlineshopping.rochebros.com/account/profile  
  • Under Preferences, select “unsubscribe/subscribe”  
  • You’ll be taken to a page that shows your current email status and allows you to update your subscription preferences.  
• Unsubscribe from a Promotional Email  
  • You may also unsubscribe by clicking the “unsubscribe” link at the bottom of any promotional email.  

Please note: 

• Unsubscribing may limit our ability to send you certain special offers.  
• Updating your promotional preferences will not affect transactional emails related to orders, such as order confirmations, order‑ready notifications, or delivery updates. 

If you’re not receiving our emails, follow these steps:  

1. Transactional Emails (Order Confirmations, Ready for Pickup, Delivery Updates)  

These emails are sent automatically and are not affected by your promotional preferences.  

• Check your Spam or Junk folder — they may have been filtered there. 
• Review your blocked senders list to ensure our email address isn’t blocked.
• Add our email address to your safe senders list to help ensure future emails reach your inbox.  

2. Promotional Emails  

If you’re not receiving promotional messages, first confirm you’re subscribed:  

1. Visit your Account Profile: https://onlineshopping.rochebros.com/account/profile  
2. Under Preferences, select “unsubscribe/subscribe.”  
3. This page will show your current email status.  
   • If your status is Active, you should be receiving promotional emails.  

If your status is Active but you’re still not receiving them, repeat the checks above:  

• Look in your Spam/Junk folder.
• Make sure our email address is not blocked and consider adding it to your safe senders list.
• You may also contact our customer service team at [email protected] or call 781-694-5280 for assistance.